CUSTOMER SERVICE HIRING

YÊU CẦU TUYỂN DỤNG VỊ TRÍ CHĂM SÓC KHÁCH HÀNG

(CUSTOMER SERVICE)

 

1/ Số lượng nhân sự yêu cầu: 01

2/ Vị trí tuyển dụng: Customer Service Executive (Nhân viên chăm sóc khách hàng)

3/ Thời gian tuyển dụng: Tuyển gấp, nhu cầu tuyển ngay

4/ Mô tả công việc và yêu cầu tuyển dụng:

 

Customer Service Executive

Job Description:

 

Salary: 12,000,000 – 15,000,000 VND

– Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.

– Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company

– Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline

– Coordinate with company’s agents to ensure cargo is properly handled

– Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled

– Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services

– Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations

– Resolve customer dispute and complain in timely and professional manner and in accordance to company policies

– Prepare company reports that accurately assess customer, shipping line and company’s internal performances.

– Develop customer and agents relationship by providing professional services and outstanding support to their needs

– Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties

– Other tasks as assigned by the Head of Department.

 

Job Requirements:

 

– University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).

– At least 1-3 years of experience in the same position in logistics/forwarding field

– Good command of English/Vietnamese (both in oral & written communication).

– Good at Microsoft Office Applications.

– Being careful, customer-oriented & achievement-driven attitude.

– Ability to work well under pressure and having good problem-solving skill.

– Others: High responsibility, good teamwork.

 

Thông tin liên hệ:

Địa chỉ: Saigon Mansion Building, 03 Vo Van Tan Street, Ward 6, District 3, HCMC

Email: hr@pudongprime.vn

Tel: 0963.212.563 Ms. Edna